Gambling is entertainment. At 990x, we believe it should stay that way. This page outlines the tools, safeguards, and support resources available to every player on our platform — because your wellbeing matters more than your wager.
Every tool, every policy, and every support resource on this page exists for one reason — to keep gambling fun, manageable, and within your control.
Set daily, weekly, or monthly deposit caps directly from your 990x account settings. Once a limit is applied, it takes effect immediately and cannot be increased for a minimum cooling-off period of 24 hours. Lowering a limit is instant. This tool puts a firm ceiling on how much you can fund your account over any chosen period, helping you stay within a budget you are comfortable with before you begin a session.
Beyond deposit limits, 990x allows you to set a maximum net loss threshold over a defined period. When your cumulative losses reach this ceiling, the platform will automatically restrict further wagering for the remainder of that period. Loss limits are a powerful complement to deposit limits because they account for the amount you actually lose in play, not just the amount deposited.
It is easy to lose track of time during an engaging cricket match or a slots session. 990x lets you set a maximum session duration. When your session reaches the time you specified, you will receive a clear notification and your session will be paused. You can choose to be reminded at regular intervals — for example, every 30 minutes — so you stay aware of how long you have been playing.
If you feel you need a short break from gambling, the Time-Out feature lets you suspend your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. Your account and balance remain intact and are fully accessible once the time-out period expires. You can activate a time-out instantly by contacting our 24/7 live chat support team.
For players who need a longer break, 990x offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully closed and you will be unable to open a new account on the platform. Self-exclusion requests are processed within 24 hours of submission and cannot be reversed during the chosen exclusion period. Contact our support team via live chat to begin the process.
Our dedicated support team is trained to handle responsible gaming concerns with sensitivity and discretion. Whether you have a question about a limit, want to activate a time-out, or simply want to talk through how gambling is affecting you, our team is available around the clock via live chat. All responsible gaming interactions are handled confidentially and escalated to a senior team member when needed.
Gambling is a popular form of entertainment enjoyed responsibly by millions of people. However, for some individuals, gambling can develop into a pattern that causes distress, financial difficulty, or harm to relationships and daily life. Problem gambling does not discriminate — it can affect people of any background, income level, or experience. The first step toward addressing a gambling problem is recognising the signs.
Consider seeking help if you identify with any of the following:
If any of these signs resonate with you, you are not alone and help is available. 990x encourages any player who feels that gambling is becoming a problem to reach out to our support team immediately so that we can help you access the tools and resources most appropriate for your situation.
The following practices help keep gambling a positive, controlled activity:
Access your player account via the 990x Login page using your registered credentials. All responsible gaming tools are accessible only from within your verified account.
Once logged in, open the Account Settings or Player Profile section. You will find a dedicated Responsible Gaming tab listing all available limit and exclusion tools.
Select the tool you need — deposit limit, loss limit, session time limit, or time-out. Enter your preferred value, confirm the change, and the limit takes effect immediately or as specified.
Self-exclusion requests must be submitted via our 24/7 live chat so that a trained team member can guide you through the process, confirm the exclusion period, and close your account securely.
You will receive an email or in-platform notification confirming that your chosen tool has been applied. Keep this for your records. If you do not receive confirmation within 1 hour, contact support to verify.
990x can send you periodic in-session pop-up reminders showing your current session duration, total amount wagered, and net profit or loss for the session. These reality checks are designed to help you maintain an accurate picture of your activity without interrupting the platform experience. You can configure the frequency of these alerts — every 15, 30, or 60 minutes — from your account settings or by asking our support team.
The following questions are drawn from widely used responsible gaming screening tools. They are not a clinical diagnosis — they are a prompt for honest self-reflection. If you answer "yes" to two or more questions, we strongly encourage you to contact our support team or explore the limit tools available on your 990x account.
There is no shame in reassessing your relationship with gambling. In fact, doing so is a sign of self-awareness and good judgement. Our support team handles all such conversations with complete discretion.
If gambling is causing you distress or you simply want to talk to someone, our trained support team is available around the clock. You do not need to have a specific request — just reach out.
Available 24 hours a day, 7 days a week. All interactions are treated with confidentiality and handled by trained team members. Average response time via live chat is under 2 minutes.
When gambling stays within healthy limits, it is one of the most entertaining experiences available. Explore 990x responsibly — cricket betting, premium slots, and live casino games are all waiting for you.
18+ only. Gambling can be addictive. Please use the responsible gaming tools available in your account settings.